At Furniture Store, customer satisfaction is important to us. We offer a 30-day hassle-free, easy return policy to help make your shopping experience as smooth as possible. Please review the following policy before requesting a return or refund.

1. 30-Day Return Policy

We offer a 30-day return window. You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally be unused, in its original condition, and returned with its original packaging and any included accessories. Certain products may have additional return requirements.

2. How to Request a Return

All return requests must be submitted by email. We do not accept return requests through other channels.

To start a return, email us at:

Support@furniturestore.shop

Please include:

• Your order number

• The name of the product you wish to return

• The reason for the return

• Photos of the item, if it arrived damaged or defective

Our team will review your request and provide return instructions if your return is approved. Please do not send any item back before receiving instructions from our support team.

3. Refund Processing Time

Once your returned item has been received and inspected, we will notify you of the refund decision.

If your refund is approved, we will process it within 7 business days, excluding weekends and public holidays.

The refund will generally be issued to your original payment method. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

4. Return Shipping

Please contact us by email before returning any product. Our support team will explain the applicable return shipping arrangements and any costs before you send the item back.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please email us as soon as possible with your order number and photos showing the issue. We will review the matter and explain the available resolution.

6. Items That May Not Be Eligible for Return

Items that have been used, damaged after delivery, or returned without prior approval may not qualify for a return, subject to applicable law. Any additional product-specific exclusions will be communicated where applicable.

7. Contact Us

For all return and refund inquiries, please contact:

Furniture Store
Email: Support@furniturestore.shop
Phone: +1 (818) 584-6273
Address: 1476 Franklin Ave, Wayland, IA 52654, United States

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM

Thank you for shopping with Furniture Store. We appreciate your trust and are committed to making your shopping experience as convenient as possible.